Important information regarding your Waterfront Internet Service
Dear Waterfront Internet Customers and Waterfront email Customers: As of 30th April 2016, we would like to advise that Waterfront Internet Service has been acquired by Waterfront’s wholesaler and will now trade under the name Waterfront Networks Pty Ltd. The team at Waterfront Networks will be contacting you shortly via email. What this means for […]
Beware of “spoofing” emails
Please do NOT open any emails that look suspicious. We have seen a few recently circulating with an @waterfront.net.au email address with attachments. These emails do not originate from Waterfront – their addresses are just edited to make them appear that way. This is what is known as “email spoofing”. Spoofing is the forgery […]
Warning over bogus Windows 10 upgrade emails
Please be aware that there are scam emails going around claiming to Upgrade Windows 10 for free. Do not open as the attachments contain a ”ransomware” program that, when opened, locks all data on your computer and demands payment to release them.
Webmail – Zimbra Email System
We trust that everyone has now updated their email settings as Google have shut down their ISP email platform. For those of you who access your emails via the Waterfront homepage – you will now see Zimbra webmail. You will need to enter your full Waterfront email address and email password to sign in. Please […]
Email Changes Waterfront Email Customers
Dear Waterfront email customers, For those who have received a recent email from us regarding changing Waterfront email settings – This is a “real” email from us and please follow the link on the email with the step by step instructions. If you are having trouble following the instructions, please call us and we can […]
Changes to Waterfront Bundles – Please Read
We have recently sent an email to all of our Waterfront bundle customers with details of changes to the Waterfront Bundle. In short, we are no longer able to offer “unlimited calls to mobiles” from your landline. From October 1st 2014, the call rate to mobiles from your landline, will be charged at $0.20 per […]
Monthly Direct Debit Customers
For those customers who have their credit cards debited each month – please be aware that Ezidebit (Waterfront’s payment gateway company)charges a $9.90 dishonour fee for declined/insufficient funds.
You may have received an email from Ezidebit within the last few days. Although it might look like spam or a scam, it is actually a legitimate email. Ezidebit is the ‘payment gateway’ Waterfront now use for those customers who have their credit cards directly debited each month for their internet accounts. The email […]
New Waterfront Invoices
Dear Waterfront Customers, You may notice that your invoices look a little different since we’ve moved to a new billing system. For those who have their credit cards directly debited by us each month, we will still continue to do that. This will now happen mid-month.
Direct Debit Request Forms
If you would like Waterfront to directly debit your monthly account from your credit card or your bank account, please fill in the following form and return it to us by fax, email or drop it into the shop. Even if we already debit your credit card monthly, we require your signature and details on […]